Electricity Contact Details

To report electricity faults and outages and follow ups: Call 080 311 1111 (toll-free) -24/7

To report electricity faults and outages ONLY: WhatsApp 076 791 2449 -24/7

To report electricity faults and outages, follow ups, streetlights, reporting of theft and other general inquiries: email electricity.faults@durban.gov.za -24/7

To report electricity faults, outages and streetlights: Click on http://www.durban.gov.za/City_Services/electricity/Pages/default.aspx -24/7

When reporting a power outage, please provide us with the following information:

1. Your name and surname
2. Your contact number
3. Full street address of premises affected
4. Description of your outage or fault

You will then be provided with a reference number via SMS. To follow up on the reference number please contact our Contact Centre on 080 311 1111 or email us at electricity.faults@durban.gov.za, 24/7.

Please note: Power restoration times vary, depending on the nature of the electrical fault incurred.

Additional information:

Please click on the following link for load shedding information http://www.durban.gov.za/City_Services/electricity/Load_Shedding/Pages/default.aspx

16. Manual submission of electricity meter reading must be submitted to the regions email addresses. Please click on this link https://bit.ly/2VoZKP3 for your region's email address. 

We thank you in advance for your understanding and patience.

Regards

eThekwini Electricity